Refund & Cancellation Policy

Last updated: 7 July 2026

1. Free Trial

LucidCut offers a 7-day free trial. No payment is charged during the trial period. You may cancel before the trial ends to avoid any charge.

2. Cancellation

You may cancel your subscription at any time from within the app (Account → Subscription → Cancel) or by emailing mvkbhat.official@gmail.com.

• Cancellation takes effect at the end of the current billing period.
• You retain full access until that date.
• No further charges are made after cancellation.

3. Refunds

Because LucidCut is a software subscription with immediate digital access, all payments are generally non-refundable after the billing period has started. Exceptions:

• Duplicate charge: If you were charged more than once for the same billing period, we will refund the duplicate amount in full.
• Charge after cancellation: If you were billed after a confirmed cancellation, we will refund that charge in full.
• First-time subscriber within 48 hours: If this is your first paid subscription (not a re-subscription) and you request a refund within 48 hours of the first charge, we will issue a full refund as a goodwill gesture — once per account.
• Extended service outage: If LucidCut's cloud services (sync, billing) are unavailable for more than 72 consecutive hours in a given billing month, you may request a pro-rated credit for the downtime.

4. How to Request a Refund

Email mvkbhat.official@gmail.com with:

• Subject: "Refund Request — LucidCut"
• The email address on your account
• The Razorpay payment ID (found in the receipt email)
• Reason for the request

We will respond within 5 business days. Approved refunds are processed via Razorpay back to the original payment method and typically settle within 5–10 business days depending on your bank.

5. Waitlist Rate Lock

The ₹499/month waitlist rate is locked in for the lifetime of a continuous subscription. If you cancel and resubscribe, the current standard rate (₹599/month) applies.

6. Disputes

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. We are committed to resolving billing issues quickly and a chargeback may result in account suspension while the dispute is open.

Contact

mvkbhat.official@gmail.com